General Conditions

Making an appointment for a private session, enrolling for a group activity organized by singsing!, or booking a group activity for your own organization, implies that you agree with the general conditions.

LESSONS & COACHING @ SINGSING!

Payment

Separate lessons / coachings / group lessons / workshops / 5- & 10-cards are to be payed before the appointment / first session of the card. Your spot is only assured after payment.

These are the payment options:

    • Belgian customers can pay via Bank Transfer on this account:
      Sarah Algoet
      IBAN BE16 9795 2599 9174
      BIC ARSPBE22Please, mention the following:
      – Your name / the name of your organization
      – Reason of payment (intake session, card,…) + date of the appointment
      – ‘Invoice’, if you would need one (Don’t forget to email me your info!)If you didn’t manage to pay on beforehand, you can pay via the Bancontact app on your smartphone.

A 5- / 10-card is valid for half a year, personal, not transferable, and can not be refunded. You are responsible to keep an eye on how long your card is valid, when I am in the country (see my digital agenda), and use that info to book your sessions in time.

Cancellation

Cancellations need to happen in writing. Email is also valid. SMS, Facebook Messenger, WhatsApp or other social media are not valid.

A private session can be canceled 48 hours on beforehand free of charge. In case this happens later, the session will be charged / deducted from the card, unless a doctor’s note can be provided. No other exceptions will be made.

Participation in a group lesson or workshop, organized by singsing!: When cancellation happens more than 15 days on beforehand, no compensation will be charged. When cancellation happens between 15 and 8 days on beforehand, half of the total amount will be charged. Is cancellation happens later than that, the total amount will be charged.

In case the payment has already been made, singsing! will refund the necessary amount.

IN HOUSE COACHING & WORKSHOPS

Cancellation

Cancellations need to happen in writing. Email is also valid. SMS, Facebook Messenger, WhatsApp or other social media are not valid.

Participation in a group lesson or workshop, organized by singsing!: If you cancel more than 15 days on beforehand, no compensation will be charged. If you cancel between 15 and 8 days on beforehand, half of the total amount will be charged. If you cancel later than that, the total amount will be charged.

In case the payment has already been made, singsing! will refund the necessary amount.

Delayed payment

In the absence of timely payment (30 days after date of the invoice) the customer automatically and legally owes compensation of 10% of the invoice amount and an interest rate of 10% annually, without notice. The costs that singsing! eventually has made for sending registered letters or with a collection agency, will be fully charged to the customer. In case of a dispute, only the courts of Ghent are authorized.